15, due to a large number of power outages in the area as a result of severe weather. Dickinson ISDCome Craccare Wpa Vodafone Station.
![]() If 4G Backup isn’t automatically activated when a fault occurs, unplug the ethernet cable from the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™.You can use our coverage checker to see where mobile coverage is available. This will give you access to the internet through our mobile network while the fault is resolved. The 4G Backup feature is automatically activated on your Vodafone Wi-Fi Hub™.If you’re unable to connect to Vodafone nbn™ because of a fault on your line, you can also connect to our mobile network with the 4G Backup feature on your Vodafone Wi-Fi Hub™. This means you won’t be without an internet connection prior to installation. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes.Login to your Vodafone Wi-Fi Hub™ by copying and pasting 192.168.1.1 into your browser.Check your modem’s Wi-Fi is set to “Auto Channel Selection”.If this was already selected, restart your device.If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.You can manually set the channels on your 2.4GHz signal, by following these steps.If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub by navigating to the modem’s dashboard page and selecting Wi-Fi tab.Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.While you’re waiting for Vodafone nbn™ to be installed, you can use the complimentary 4G Backup feature on your Vodafone Wi-Fi Hub™ to access our mobile network until your Vodafone nbn™ service is activated – or for a maximum of 30 consecutive days, whichever occurs first. There may be an issue with the nbn™ connection device or the Vodafone Wi-Fi Hub™. You’ll know when the nbn™ network is active when the ‘internet’ light is activated and the ‘3G/4G’ light has turned off.If your Vodafone Wi-Fi Hub™ does not switch back to the nbn™ network, you may be able to manually switch it back. T&C apply.If your Vodafone Wi-Fi Hub™ has switched to 4G Backup and the ‘3G/4G’ light has turned on, the nbn™ connection should automatically reconnect to the nbn™ network when it becomes active again. Fair Use Policy at time of purchase applies. ![]() Perform a Power Cycle by turning off and unplugging the Vodafone Wi-Fi Hub™, waiting 30 seconds, then plugging the Vodafone Wi-Fi Hub™ back into the power outlet and pressing the ‘power’ button on the back of the Wi-Fi Hub™. If you have FTTN or FTTB, make sure the nbn™ telephone cable is plugged into the port labelled ‘DSL’ on your nbn™ connection device. If you have FTTC, FTTP or HFC, make sure the ethernet cable is plugged into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™. Check that all cables are connected properly. There are many factors that affect the speed you'll receive.If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps.Head to the Speedtest website on your device and follow the prompts. If the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are still not solid green, or the ‘3G/4G’ light is on, give us a call on 1300 801 122.What can I do if I’m experiencing slow connection speeds?Connection speeds through the nbn™ network will vary. Use a pin to hold down the ‘reset’ button on the back of the Vodafone Wi-Fi Hub™ for 10-15 seconds until the lights on the front of the Vodafone Wi-Fi Hub™ start flashing. Please be aware, performing a factory reset will restore any customization to the default (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ and check if there’s a firmware update.If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ which will automatically install any updates.If your Vodafone Wi-Fi Hub™ is still connected to 4G Backup, you may want to perform a factory reset. Diary program for macWith the results, use live chat on this page and we can investigate. Connect your computer to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable and run a speed test again using the Speedtest website. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.Head to the Speedtest website again and follow the prompts to see if the speed improves.There may be an issue with your connection to the nbn™ network.
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